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COCO Bidet 9500R/RS Review

by @elioverbey

The COCO Bidet 9500R/RS

With nearly every conceivable feature, the COCO Bidet 9500 is impressive on paper, but doesn’t quite stack up in a real bathroom.

More pictures and current price.

ProsCons
High quality wand and nozzlePoor customer service
So many featuresNo single feature works amazingly well
Functional remoteTankless heating isn't truly immediate or endless
Good price

First, the basics:

  • This is a bidet seat, so it will be replacing your old toilet seat.
  • It is electric, you will need access to a power outlet (three pronged).
  • Available in elongated (R) or round (RS) sizes.
  • It comes in white only.
  • You will need a phillips-head screwdriver (and possibly a flat-head screwdriver, depending on how your old toilet seat is mounted) for installation.
  • All other installation components are included.
  • A separate remote controls all functions.
  • One-year full and three-year limited manufacturer’s warranty.

The features:

 

 

 

 

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  • Aluminum coated three-in-one wand (posterior, feminine and enema modes)
    • Wand has two nozzles.
      • One posterior nozzle covers all basic bidet functions (pulsating, oscillating, etc.) and the enema feature.
      • Anterior nozzle has a more diffuse spray pattern for feminine cleaning.
  • Tankless water heating
    • Heats water quickly and on-demand .
  • Adjustable nozzle position
    • Can move the nozzle to desired position.
    • Works for all wash modes.
  • Oscillating (listed as “massage”)
    • The wand moves back and forth for a more thorough clean.
    • Works with both the posterior and feminine cleansing options.
  • Pulsating
    • Pulses of water can provide therapeutic effects for sufferers of hemorrhoids or constipation.
  • Enema mode
    • Turns the pressure to 11 in order to remove the most stubborn of particles.
  • Child mode
    • Adjusts the pressure and nozzle position for kids.
    •  Provides one minute of oscillating cleanse followed by three minutes of drying time so you child only needs to press one button.
  • Nozzle self clean
    • Douses the nozzle with water.
    • Works automatically before and after each use.
  • Warm-air dryer
    • Heats with Far Infrared in addition to heated air.
      • Far Infrared uses long wavelength infrared waves to penetrate and heat more than air.
      • Completely safe and used in numerous other consumer products such as hair dryers and food processing.
  • Deodorizer
    • Uses activated carbon and a small fan to cycle the air from inside the bowl.
  • Four user profiles
    • Water pressure and nozzle position are saved.
  • Small LED night light
    • The COCO name lights up on the outer lid.
  • Adjustable water pressure
  • Adjustable water temperature
  • Adjustable seat temperature
  • Seat sensor
    • Locks all functions unless someone is seated on the unit.
  • Self Diagnosis
    • Monitors the unit’s operation and can determine where a problem stems from.
  • “Learning” eco-mode
    • COCO Bidet has a similar process to TOTO, where the seat will learn when to conserve power by analyzing times when the unit is and isn’t used.
  • Slow closing lid
  • Can support up to 280 pounds

 

 

 

COCO BIDET 9500R Remote

A look at the 9500’s remote. Solid and smartly designed.

The Pros:

  • Price-performance ratio is high
    • More features than you’d expect for the price.
  • Aluminum-coated nozzle
    • Always a plus, COCO Bidet has made an attractive, compact wand that is durable and functional.
  • Cleaning is effective
    • The spray pattern and pressures combine for a satisfying clean and fresh feeling.
  • Easy to install
  • Nice remote
    • The remote is responsive and generally easy to operate.  There are some functions (like setting/using user profiles and extending the wand for manual cleaning) that you will need to read the manual to learn the right button combination for.

The Cons:

  • Customer service is lacking
    • Many customers report having to pay shipping to and from the Oklahoma service center (amounts to over $50) even though their unit was still under the full one year warranty.
  • Tankless heating isn’t immediate or unlimited
    • The heating unit takes anywhere from 3-10 seconds to adjust the water to your desired temperature.
    • The desired heat can be maintained for 1.5-2 minutes until cooling off a bit (still comfortable, but noticeably cooler.
  • Flimsy lid
    • The lid is a cheap plastic shell that cannot be sat on.
  • Weak dryer
    • Despite the incorporation of far infrared technology, the dryer still takes just as long as most other bidet seats.

Final Thoughts:

The COCO 9500R/RS is a jack-of-all-trades, master-of-none device.  For the price, its a good buy as it packs in every feature you can think of.  Everything fulfills its purpose, but not exceptionally.

Check out more photos and the current price.